Operra
Front Office · Operra HMS

Guest Stay 

Every in-house guest in one place.

Charge a minibar, post a spa fee, transfer a room, extend a night, settle the folio and check out — all on the same page. The folio stays sequential. The night audit stays clean.

Chat on WhatsApp
Live · 11 in-house · 2 departing today
Caesar's Palace
Folios

In-House

0

Departing Today

0

Overdue

0

Outstanding

0 TSh

Search by guest, room, or booking…

  • First Last

    B2609 · Apr 14 → Apr 15

    Overdue
    101 · StandardTSh 200,000
    PIN 6390 Receipt

  • Elvis Presley

    B2608 · Apr 14 → Apr 16

    Overdue
    408 · Nobu BoutiqueTSh 560,000
    PIN 2556 Receipt

  • Aogo Tz

    B2621 · Apr 26 → Apr 27

    Departing
    123 · PremiumTSh 383,000
    PIN 8021 Receipt

Live board

The whole house, on one screen.

Hover a row to drop the folio summary into the side panel. Switch the filter to re-flow only the rows you care about — the KPI strip recounts in place.

In-House

0

Departing Today

0

Overdue

0

Outstanding TZS

0

Folio summary

First Last

Room 101 · Standard · B2609

Dates

Apr 14 → Apr 15

Menu PIN

6390

Balance

TZS 200,000

Post a charge

From minibar to folio in three taps.

Anything chargeable — room service, spa, laundry, late check-out — posts to the right folio, with VAT applied post-discount and an audit stamp on every line.

Hans Kreager
Hans KreagerRoom 103
Hans KreagerRoom 117

Manage Folios

One drawer. Every in-house folio.

Open the drawer, scroll the in-house list, hit Folio for the line items or Charge to post — without leaving the table you came from.

Manage Folios — In-House Guests

First Last

Room 101 · B2609

Balance: TZS 200,000

Elvis Presley

Room 408 · B2608

Balance: TZS 560,000

Keith Flannigan

Room 301 · B2612

Balance: TZS 351,000

Aogo Tz

Room 123 · B2621

Balance: TZS 383,000

Hans Kreager

Room 103 · B2620

Balance: TZS 200,000

Hussein Hassan

Room 124 · B2619

Balance: TZS 450,000

Folio · B2609

First Last

Room 101

Room 101 · 1 NightTZS 200,000
Restaurant · DinnerTZS 45,000
Spa · MassageTZS 80,000
Balance dueTZS 200,000

Settle & check out

Overdue, settled, gone — in one lane.

When a guest passes their planned departure, the system picks it up, the front desk settles, the room flips to dirty, housekeeping is notified — every step audit-stamped.

  1. Overdue detected

    T+0

    Past the planned departure with a non-zero balance. The row turns red on every workstation in the property.

  2. Settle balance

    T+30s

    Cash, card, mobile money or AR. Multiple tenders allowed. Receipt rendered with the property's branding.

  3. Issue QR receipt

    T+45s

    Tanzania-style QR receipt generated and emailed. The folio is closed and sequenced — no skipped numbers, ever.

  4. Room flipped to dirty

    T+60s

    Housekeeping board updates instantly with the next-arrival ETA so the room is prioritised correctly.

  5. Audit stamped

    T+1m

    Every action — settle, receipt, status change — recorded with the actor and time. Night audit closes without manual reconciliation.

Compliance built-in

Folios, taxes and access — handled the Tanzanian way.

Sequential folios. VAT applied post-discount. Per-property RLS on every guest record. The audit trail your accountant asks for, generated by default.

0%

Faster checkout

0

In-house at a glance

0s

Seconds to settle

0

Missed charges

“If your front desk has to leave the guest list to post a minibar charge, you don't have a stay system — you have three windows and a spreadsheet.”
TZS 4.6M outstanding tracked live

Every in-house balance rolls up to a single number on the KPI strip — no spreadsheet rebuild at end-of-shift.

M-Pesa & Tigo Pesa settle inline

Mobile-money payments post directly to the folio with the transaction reference attached for reconciliation.

TRA-style QR receipts

Receipts carry the QR code your guests and your auditor expect — verifiable on-paper or in-app.

Offline-safe check-out

If the internet drops mid-shift, check-outs queue locally and sync with conflict-safe sequencing the moment connection returns.

Compared to ledger + POS

One folio vs. five reconciliations.

Capability

See in-house guests

Spreadsheet + separate POS

Print the rooming list

Operra Guest Stay

Live KPI + filter chips

Capability

Post a minibar charge

Spreadsheet + separate POS

Note paper, retype at midnight

Operra Guest Stay

Three taps, audit-stamped

Capability

Transfer between rooms

Spreadsheet + separate POS

Re-create folio, lose history

Operra Guest Stay

One click, history preserved

Capability

Catch overdue

Spreadsheet + separate POS

Whoever notices first

Operra Guest Stay

Auto-flagged on every screen

Capability

Settle in mobile money

Spreadsheet + separate POS

Reference scribbled on receipt

Operra Guest Stay

Reference on the folio line

Capability

Issue receipt

Spreadsheet + separate POS

Email PDF, hope it arrives

Operra Guest Stay

TRA-style QR + email + audit

Capability

Night audit

Spreadsheet + separate POS

Two hours of reconciling

Operra Guest Stay

Closes itself · transaction-safe

Questions, answered

What every front-desk lead asks first.

See Guest Stay on your property.

We'll tailor the demo to your exact workflow. Onsite or online.

Chat on WhatsApp
WhatsApp