Operra
Front Office · Operra HMS

Guest Stay 

Every in-house guest in one place.

Charge a minibar, post a spa fee, transfer a room, extend a night, settle the folio and check out — all on the same page. The folio stays sequential. The night audit stays clean.

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Live · 11 in-house · 2 departing today
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Caesar's Palace Hotel

New Reservation Check In Guest Stay

Guest Stay Management

Manage all in-house guests and their stay operations

In-House

0

Departing Today

0

Overdue

0

Outstanding

0 TSh

Search by guest, room, or booking…
BookingGuestRoomDatesCheckoutPINBalance
B2609First Last101 · StandardApr 14 → Apr 15Overdue6390TSh 200,000
B2608Elvis Presley408 · Nobu BoutiqueApr 14 → Apr 16Overdue2556TSh 560,000
B2621Aogo Tz123 · PremiumApr 26 → Apr 27Departing8021TSh 383,000

Live KPI strip

In-House

11

Departing

2

Overdue

11

Outstanding

4.6M

Outstanding at a glance

The four KPIs you actually run a shift on  in-house, departing, overdue and outstanding TZS  counted live as money moves through the property. 

Try

Live board

The whole house, on one screen.

Hover a row to drop the folio summary into the side panel. Switch the filter to re-flow only the rows you care about — the KPI strip recounts in place.

In-House

0

Departing Today

0

Overdue

0

Outstanding TZS

0

BookingGuestRoomDatesStatusBalance

Folio summary

First Last

Room 101 · Standard · B2609

Dates

Apr 14Apr 15

Menu PIN

6390

Balance

TZS 200,000

Post a charge

From minibar to folio in three taps.

Anything chargeable — room service, spa, laundry, late check-out — posts to the right folio, with VAT applied post-discount and an audit stamp on every line.

Hans Kreager
Hans KreagerRoom 103
Hans KreagerRoom 117

Manage Folios

One drawer. Every in-house folio.

Open the drawer, scroll the in-house list, hit Folio for the line items or Charge to post — without leaving the table you came from.

Manage Folios — In-House Guests

First Last

Room 101 · B2609

Balance: TZS 200,000

Elvis Presley

Room 408 · B2608

Balance: TZS 560,000

Keith Flannigan

Room 301 · B2612

Balance: TZS 351,000

Aogo Tz

Room 123 · B2621

Balance: TZS 383,000

Hans Kreager

Room 103 · B2620

Balance: TZS 200,000

Hussein Hassan

Room 124 · B2619

Balance: TZS 450,000

Folio · B2609

First Last

Room 101

Room 101 · 1 NightTZS 200,000
Restaurant · DinnerTZS 45,000
Spa · MassageTZS 80,000
Balance dueTZS 200,000

Settle & check out

Overdue, settled, gone — in one lane.

When a guest passes their planned departure, the system picks it up, the front desk settles, the room flips to dirty, housekeeping is notified — every step audit-stamped.

  1. Overdue detected

    T+0

    Past the planned departure with a non-zero balance. The row turns red on every workstation in the property.

  2. Settle balance

    T+30s

    Cash, card, mobile money or AR. Multiple tenders allowed. Receipt rendered with the property's branding.

  3. Issue QR receipt

    T+45s

    Tanzania-style QR receipt generated and emailed. The folio is closed and sequenced — no skipped numbers, ever.

  4. Room flipped to dirty

    T+60s

    Housekeeping board updates instantly with the next-arrival ETA so the room is prioritised correctly.

  5. Audit stamped

    T+1m

    Every action — settle, receipt, status change — recorded with the actor and time. Night audit closes without manual reconciliation.

Compliance built-in

Folios, taxes and access — handled the Tanzanian way.

Sequential folios. VAT applied post-discount. Per-property RLS on every guest record. The audit trail your accountant asks for, generated by default.

0%

Faster checkout

0

In-house at a glance

0s

Seconds to settle

0

Missed charges

If your front desk has to leave the guest list to post a minibar charge, you don't have a stay system — you have three windows and a spreadsheet.
TZS 4.6M outstanding tracked live

Every in-house balance rolls up to a single number on the KPI strip — no spreadsheet rebuild at end-of-shift.

M-Pesa & Tigo Pesa settle inline

Mobile-money payments post directly to the folio with the transaction reference attached for reconciliation.

TRA-style QR receipts

Receipts carry the QR code your guests and your auditor expect — verifiable on-paper or in-app.

Offline-safe check-out

If the internet drops mid-shift, check-outs queue locally and sync with conflict-safe sequencing the moment connection returns.

Compared to ledger + POS

One folio vs. five reconciliations.

Capability
Spreadsheet + separate POS
Operra Guest Stay
See in-house guests
Print the rooming list
Live KPI + filter chips
Post a minibar charge
Note paper, retype at midnight
Three taps, audit-stamped
Transfer between rooms
Re-create folio, lose history
One click, history preserved
Catch overdue
Whoever notices first
Auto-flagged on every screen
Settle in mobile money
Reference scribbled on receipt
Reference on the folio line
Issue receipt
Email PDF, hope it arrives
TRA-style QR + email + audit
Night audit
Two hours of reconciling
Closes itself · transaction-safe

Questions, answered

What every front-desk lead asks first.

See Guest Stay on your property.

We'll tailor the demo to your exact workflow. Onsite or online.

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