Operra
Front Office · Operra HMS

Guest CRM 

Every guest, remembered.

Profiles that survive the shift change. Stay history with the charges, the room and the balance attached. VIP and corporate flags raised automatically — so the second visit feels like the second visit.

Chat on WhatsApp
Live · 8 guests on file

Guest Management

Caesar's Palace · 6 guests

Search name, code, email, or phone…

  • Rama Said

    G2608 · Tanzania

    VIP

    Rama@gmail.com

    +123456789

  • Aogo Tz

    G2607 · —

    Regular

  • First Last

    G2606 · —

    Regular

    101

  • Elvis Presley

    G2605 · American

    VIP

    LisaMariePresley01@yah…

    +255 782 284 345

  • Hans Kreager

    G2604 · Germany

    VIP

    KreagerHans@yahoo.com

    +123456789123

  • Keith Flannigan

    G2603 · —

    Regular

    flannigankeith@gmail.com

    +255 782 284 345

0

Profile Lab

One profile, every stay attached.

Click a guest to load their full record — KPIs, identification, address, and a full audit-traced stay history. Hover any stay for the line-item charge breakdown.

All guests

Rama Said

VIP

Total Stays

0

Total Spent

TZS 0

Balance

TZS 0

  1. B2630confirmed

    Apr 28 → Apr 29, 2026

    Room 310

    Luxury Suites

    TotalTZS 300,000
    PaidTZS 0
    BalanceTZS 300,000
  2. B2631checked_out

    Apr 27 → Apr 29, 2026

    Room 102

    Standard

    TotalTZS 415,000
    PaidTZS 415,000
    BalanceTZS 0
  3. B2629checked_out

    Apr 27 → Apr 28, 2026

    Room 506

    Villa

    TotalTZS 450,000
    PaidTZS 450,000
    BalanceTZS 0

Repeat detection

The second visit feels like the second visit.

Operra watches stay count, lifetime spend and corporate affiliation — and quietly raises the right flag the moment a guest qualifies. No spreadsheet to maintain, no manual tagging.

0

3rd visit · auto-flagged VIP

The badge appears across every screen the moment the rule fires — no shift handover, no spreadsheet to maintain.

Guest segments

From walk-in to VIP — the system tracks the journey.

Four segments, one progression. Hover a column to see the rule and the treatment your team should give.

Privacy & access

Guest data, treated as guest data.

Encrypted at rest, scoped per-property by row-level security, and every read of a profile is logged against the staff member who opened it.

0

Guest profiles on file

0s

Average lookup

0%

Repeat detection

0%

Re-keying eliminated

“If your front desk has to ask a returning guest for their phone number, you don't have a CRM — you have a guest book.”
NIDA & passport on the same form

Capture either ID type without switching screens — the validation knows the difference.

Tour-operator AR

Tag a guest to an operator and their stays settle to AR with one clean monthly statement.

M-Pesa receipts attached

Mobile-money references attach to the guest's stay, not just the folio — searchable months later.

Offline-safe profiles

Look up a returning guest with no internet — the local mirror has the last known profile.

Compared to a guest book on the front desk

Paper memory vs. real CRM.

Capability

Find a returning guest

Guest book / spreadsheet

Flip pages by date

Operra Guest CRM

Two-keystroke fuzzy search

Capability

Stay history

Guest book / spreadsheet

Re-key from receipts

Operra Guest CRM

Auto-attached, audit-traced

Capability

Lifetime spend

Guest book / spreadsheet

—

Operra Guest CRM

Live per-guest total

Capability

VIP detection

Guest book / spreadsheet

Manager memory

Operra Guest CRM

Auto-flag on rule + manual pin

Capability

Charge from history

Guest book / spreadsheet

—

Operra Guest CRM

Post a no-show fee in one click

Capability

Privacy & access

Guest book / spreadsheet

Whoever holds the book

Operra Guest CRM

RLS + per-read audit log

Capability

Mobile lookup

Guest book / spreadsheet

—

Operra Guest CRM

Profile in your hand

Questions, answered

What every GM asks first.

See Guest CRM on your property.

We'll tailor the demo to your exact workflow. Onsite or online.

Chat on WhatsApp
WhatsApp